Assessing the Extent...

This study examines the extent of Information and Communication Technology (ICT) adoption among car-haulage firms in Nigeria using descriptive statistical analysis. The findings indicate a moderate to high level of ICT adoption, with a composite mean score of 3.81 (SD = 0.95), suggesting that digital tools are becoming increasingly embedded in haulage operations. GPS tracking systems recorded the highest adoption level (M = 4.10), underscoring the sector’s prioritization of real-time vehicle monitoring, route optimization, and cargo security. Conversely, the use of data analytics and reporting tools exhibited the lowest adoption mean (M = 3.45), reflecting their technical complexity, high implementation costs, and shortage of data-skilled personnel. Moderate adoption of electronic documentation (M = 3.85) and fleet management software (M = 3.70) further indicates incremental progress toward digitalization, although system integration remains weak across the sector. Additionally, internet-based customer communication tools (M = 3.95) were widely used. Overall, the study reveals a sector in transition, exhibiting substantial uptake of essential ICT tools but limited utilization of advanced, integrated digital platforms. These findings underscore the need for targeted capacity building, investment in digital infrastructure, and policy support to drive comprehensive ICT integration within Nigeria’s car-haulage industry.